Now accepting pre-orders for June 19th & 20th

Refund policy

ROCK Farmhouse Return Policy

At ROCK Farmhouse, we are committed to providing you with the highest quality farm-fresh products. 

We believe you will love our product selection, and for that reason, every order is backed by our 100% satisfaction guarantee.

 

Satisfaction Guarantee

  • If you are unhappy with our service or products for any reason, simply reach out to us, and we'll work with you to make it right.

 

Here’s how we handle returns and refunds:

Perishable Items

Due to the nature of perishable items, we cannot accept returns once the product has been delivered.

However, your satisfaction is our priority.

If you experience any issues with your order, please contact us within 48 hours of receiving your delivery.

We will review your concerns and offer an appropriate solution, which may include:

Replacement: If there is an issue with the quality of the product, we may offer a replacement in your next delivery.

Refund: In certain cases, we may issue a refund for the item in question.

Credit: We may also offer a credit towards your next purchase.

 

How to Request a Replacement, Refund, or Credit

To request a replacement, refund, or credit, please follow these steps:

Contact Us: Email us at admin@rockfarmhouse.com or call/text us at (682) 710-1807 within 48hours of receiving your order.

Please include your order number and details about the issue.


Provide Evidence: To help us understand the problem, you may be asked to provide a photo of the product in question.


Resolution: Once we receive your request and any necessary documentation, we will review it promptly and get back to you with a resolution.

 

Shipping Errors


If you receive an incorrect item or an item was missing from your order, please contact us within 48 hours of delivery. We will ensure the correct item is shipped to you at no additional cost, or we will issue a refund or credit for the missing item.

 

Contact Us


We are here to help and ensure you have a positive experience with ROCK Farmhouse. If you have any questions or concerns about your order, please don’t hesitate to reach out to us.

 

Thank you for supporting small-scale family farms and choosing ROCK Farmhouse for your farm-fresh food needs.